Privacy Policy

“I”, “our”, “us”, or “we” refer to the business, Buddy Land Ltd – The Retreat, 406 Roding Ln South, Woodford Green, IG8 8EY.

“you”, “the user” refer to the person(s) using this website.

GDPR means General Data Protection Act.

PECR means Privacy & Electronic Communications Regulation.

ICO means Information Commissioner‘s Office.

Cookies mean small files stored on a user’s computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful basis.

Lawful basis: Consent

The reason we use this basis: We require your consent, which you grant by providing the information, to collect and use your personal contact information.

We process your information in the following ways: We use this information in order to assign your booking(s) to you personally and to contact you about current or future bookings.

Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.

Sharing your information: We do not share your information with third parties. However by making payment through our website you provide payment details to our third party processor Stripe

Lawful basis: Contract

The reason we use this basis: Stripe offers a safe and secure way of accepting payment for you and us.

They process your information in the following ways: To take payment

Data retention period: They shall continue to process your information until the contract between us ends or is terminated under any contract terms.

Sharing your information: We do not share your information with third parties unless legally required to do so.

Lawful basis: Criminal offence data.

The reason we use this basis: We may legally be required to do so.

COOKIES AND HOW THEY BENEFIT YOU

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.

Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

• Make our website work as you‘d expect
• Save you having to login every time you visit the site
• Improve the speed/security of the site
  
  

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties
• Pay sales commissions
  
  

You can learn more about all the cookies we use below:

• Website Function Cookies
• Our own cookies
  
  

We use cookies to make our website work including:

• Determining if you are logged in or not
• There is no way to prevent these cookies being set other than to not use our site.
• Third party functions
  
  

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

• Stripe payment processing
• Youtube embedded videos
• Sentry error tracking, used to find a fix bugs
• Disabling these cookies will likely break the functions offered by these third parties
• Turning Cookies Off
• You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our‘s and a large proportion of the world‘s websites as cookies are a standard part of most modern websites.
• Data security and protection
  
  

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences and the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is; MailChimp We hold the following information about you within our EMS system:

• Name
• Email address
• I.P address
• Subscription time & date
• Address (if provided at booking)
• Phone Number (if provided at booking)